Returns & Exchanges

Returns & Exchanges

We want every AJAMIAN client to be satisfied with their purchase. If there is an issue with your order, please contact us so we can review it with you.

Eligibility for Returns & Exchanges
Eligible ready-to-ship items may be returned or exchanged within 7 days of delivery, provided they are unused, unworn, and returned in their original condition and packaging.

Bespoke, Made-to-Order & Personalized Pieces
Bespoke, made-to-order, customized, monogrammed, or personalized pieces are created specifically for the client and are therefore generally not eligible for return or exchange unless there is a confirmed manufacturing defect or an error on our part.

Return Request
Please contact AJAMIAN within 7 days of receiving your order and provide your order details and the reason for the return or exchange. Returns sent without prior approval may not be accepted.

Condition of Returned Items
Returned items must be unused and free from damage, marks, odors, or signs of wear. AJAMIAN reserves the right to decline a return if the item is not received in its original condition.

Return Shipping
Unless the return is due to an error or confirmed defect on our part, return shipping costs are the responsibility of the customer.

Refunds
Once an approved return is received and inspected, any applicable refund will be processed using the original payment method where possible. Shipping, customs, duties, and other external charges may not be refundable.

Damaged or Incorrect Orders
If your order arrives damaged, defective, or different from what was confirmed, contact us as soon as possible with photographs and your order details so we can review the issue.

Need Assistance?
For any return or exchange request, please contact AJAMIAN through our Contact page before sending the item back.